Shipping Information

Shipping destinations

We ship to supported destinations in Europe and North America. Available destinations are shown at checkout. If your address is not accepted, please contact info@tapiocacine.com before ordering.

Processing and delivery times

Orders are normally processed within 1–3 business days after order confirmation. Once dispatched, estimated transit time is 7–15 business days. Processing time is additional to transit time. Business days exclude weekends and public holidays.

These are estimates, not guaranteed arrival dates. Delivery can vary by destination, customs clearance and carrier conditions. If we cannot dispatch within the promised processing period, we will contact you with an updated estimate and offer the choice of accepting the delay or cancelling for a refund of the unshipped items. This does not limit your rights if an order is delayed or not delivered.

Shipping charges

The shipping charge for your order is displayed at checkout before payment. We do not offer an unconditional storewide free-shipping promise. Any shipping promotion must state its eligibility and be reflected in the checkout total.

Tracking and delivery questions

Tracking information is provided when available after dispatch. Contact info@tapiocacine.com with your order number if tracking has not updated or your delivery is later than expected. Please check your delivery address carefully and contact us promptly if a correction is needed.

Returns

You may request a return within 30 calendar days after delivery. For return conditions, costs and refunds, please read our Return Policy. A summary is available on Shipping & Returns.