Return Policy

30-day return requests

You may notify us that you wish to return an item within 30 calendar days after delivery. Email info@tapiocacine.com with your order number and the items you wish to return. You do not need to give a reason for a change-of-mind return. Send the items back within 14 calendar days after notifying us.

Contact us for the correct return address and instructions. The company address shown on this website is not automatically the return warehouse address. We will not use a delay in providing instructions to shorten your return period. Keep your proof of posting.

Item condition

You may open packaging and reasonably inspect or try on clothing and footwear as you would in a shop. Please return items clean, with the included accessories, tags and packaging where available. Ordinary wear, washing or handling beyond what is needed to assess an item may reduce its value; any lawful deduction will be explained. Opening packaging alone does not remove your cancellation rights.

Who pays return shipping?

For change-of-mind returns, including a size or colour you selected that you no longer want, you pay the direct cost of return shipping. For an incorrect item, transit damage or a faulty product, Tapiocacine covers the necessary return shipping cost. Contact us so we can arrange the appropriate return method before you pay to send a problem item back.

Incorrect, damaged or faulty items

Please contact us as soon as reasonably possible with your order number and a description of the issue; photographs can help us resolve it. We do not impose a 48-hour or 7-day reporting deadline that removes your statutory rights. We will arrange an appropriate remedy, which may include repair, replacement or a refund as required by applicable law. Our voluntary 30-day return window does not limit statutory rights for faulty or misdescribed goods.

Refunds

Refunds are issued to the original payment method. We aim to process an eligible return promptly and no later than 14 calendar days after receiving the returned goods, unless the law requires an earlier refund. Your bank or payment provider may take additional time to display the refund.

Where you exercise an applicable EU or UK statutory cancellation right for an order, we refund the standard outbound delivery cost as required by law. Extra costs for an upgraded delivery method are not refunded beyond the standard-delivery amount. For EU statutory withdrawals, reimbursement is due within 14 days after cancellation notice, but may be withheld until we receive the goods or evidence that you have sent them back, whichever occurs first, where permitted by law.

Cancellations and exchanges

Contact us promptly if you want to cancel or change an order before dispatch. We will try to stop fulfilment where possible. Dispatch does not remove an applicable statutory right to cancel and return an order. For a voluntary size or colour exchange, we recommend returning the item for a refund and placing a new order. This does not restrict a statutory right to repair or replacement.

Your statutory rights

This policy is in addition to mandatory consumer rights. In particular, eligible EU and UK online purchases generally carry a 14-day right to cancel after delivery without giving a reason, with a further 14 days to send the goods back after cancellation. You may cancel by an unambiguous statement to info@tapiocacine.com; use of a particular form is not required. Any more favourable mandatory local rights continue to apply.

A cancellation notice may state: “I hereby cancel my contract for the following goods: [items]. Order number: [number]. Ordered on / received on: [dates]. Customer name and address: [details]. Date: [date].”